Email info@ceenr.com for anything — orders, warranty, returns, or product questions. Our US-based team replies within 1 business day (Monday–Friday).
How to reach us
The fastest way to reach a real person is email. Include your order number (from your confirmation email) when your message is about an existing order — it lets us help you on the first reply.
- Email: info@ceenr.com
- Hours: Monday–Friday, US business hours. Weekend emails are answered the next business day.
- Order tracking & account: account.ceenr.com — log in to track shipments and review your orders.
What to email us about
| Topic | What to include |
|---|---|
| Order status or changes | Order number. Email within 1 hour of ordering to change an address before it ships. |
| Warranty claim (3-year) | Order number + a short description of the issue — see Warranty. |
| Returns & refunds | Order number + reason — see Returns. |
| Compatibility questions | Your tool brand + model number — or check the Compatibility finder. |
| Privacy / data requests | Use subject line "CCPA request" — see Privacy Policy. |
| Wholesale, affiliate, or press | A line about your business or audience — see Affiliate Program. |
Business details
This Site is owned and operated by:
CEENR TECHNOLOGY LLC
A Wyoming limited liability company
25752 W 143rd St, Plainfield, IL 60544, United States
Email: info@ceenr.com
This is our US business and returns-processing address. Please start any return or warranty claim by email first — we'll send the exact return address and packing instructions for shipping lithium batteries safely.