The short version: You have 30 days from delivery to request a return. Email info@ceenr.com with your order number and we'll send you the return address and packing instructions. You arrange and pay for return shipping; once we receive the item and confirm it's in good condition, we refund your order and reimburse your return shipping cost. Refunds are issued within 5 business days after we inspect the return (your bank may take another 5–10 business days to post it).
1. Return window
You have 30 calendar days from the date the carrier marks your package "Delivered" to request a return for any reason.
This policy applies only to orders placed directly on ceenr.com. If you purchased through a third-party platform (such as Amazon), please follow that platform's return process instead.
2. What you can return
- Any CEENR battery, charger, adapter, inverter, or bundle.
- The product must be returned in its original packaging with all included accessories.
- Up to 1 charge cycle is fine (we expect you to test it).
- Visible physical damage from misuse (drop, crush, water exposure) is not eligible.
3. What you cannot return
- Products purchased more than 30 days ago (use the 3-year warranty instead if there's a defect).
- Custom or special-order items.
- Items showing physical damage from misuse, drops, water, or use beyond rated specifications.
4. How to start a return
- Email info@ceenr.com with subject "Return Request — Order #XXXX" within 30 days of delivery.
- Include: your order number, the S/N# of the item you want to return, and a one-line reason (helps us improve — not required for approval).
- Within 1 business day, we reply with the return address and packing instructions. Pack the product exactly as originally received and ship it using a trackable ground service. Return shipping is paid by you upfront — please keep your shipping receipt.
- Reply to our email with your tracking number and a photo or scan of your shipping receipt.
- Once we receive the package and confirm the product is in good condition, we issue your refund — including reimbursement of your documented return shipping cost — within 5 business days.
Important: All returns must be authorized by our support team before shipping. Returns sent without prior authorization may be refused or delayed and may not qualify for a refund.
5. Refunds
- Refunds go back to your original payment method.
- Your refund includes the product purchase price, original shipping charges (if applicable), and your documented return shipping cost.
- Return-shipping reimbursement requires a valid shipping receipt and applies only when the returned product passes inspection (no misuse damage, all accessories included).
- Refunds typically appear on your statement within 5–10 business days after processing, depending on your bank.
6. Return shipping cost
| Situation | Return shipping | Refund |
|---|---|---|
| Product passes inspection | Paid by you upfront, reimbursed after inspection | Full refund + original shipping (if applicable) + return-shipping reimbursement |
| Damage from misuse or missing accessories | Paid by you | Not eligible for a refund |
| Inspection fails | Not reimbursed | No refund is issued; the product is shipped back to you |
| Return sent without prior approval | Paid by you | May be refused, delayed, or not eligible for a refund |
7. Exchanges
In most cases it's faster to return your product for a refund and place a new order. If you need help picking the right SKU, email info@ceenr.com and we will recommend the right battery for your tools.
8. Damaged-in-transit claims
If your package arrives visibly damaged, or the contents are damaged during shipping:
- Take photos of the package and product before discarding any packaging.
- Email the photos to info@ceenr.com within 48 hours of delivery.
- We ship a replacement immediately and handle the carrier claim ourselves — no return shipment or upfront shipping cost is required from you.
9. International returns
We currently ship only to US addresses. If you received a CEENR product outside the US, please contact us first before attempting a return — return shipping for lithium batteries internationally is highly regulated and may not be possible.
10. Questions
Email info@ceenr.com — real human, replies within 1 business day.